Understanding IRS Text Messages: What You Need to Know

Receiving a text message from the IRS can be alarming, especially if you weren't expecting it. While the IRS traditionally avoids contacting taxpayers via text, there are specific scenarios where you might receive a legitimate message. Understanding these can help you avoid scams and ensure your tax information remains safe.

When the IRS Might Text You

While it’s rare, there are a few situations where the IRS might send you a text message. Knowing these can prevent unnecessary panic and help you identify legitimate communications.

Opting In to IRS News Bulletins

You have the option to subscribe to IRS news bulletins via text. This service provides updates on tax law changes and IRS criminal investigation highlights. If you choose this option, texts will come from short code 91040. Be cautious of any message from a different number, as it could be a phishing attempt.

Appointment Confirmations and Reminders

If you book an appointment at an IRS Taxpayer Assistance Center, you can opt in for text confirmations and updates regarding your appointment status. These texts also originate from short code 91040. Always verify appointment details by logging into your IRS account or contacting the IRS directly rather than clicking on any links in a text.

Callback Requests

For those who opt in, the IRS offers a callback service to reduce hold times for high-volume inquiries. If you request this service, expect a text from short code 34381 when an agent is ready to speak with you. If you receive a callback text without requesting it, be wary.

The IRS Will Never Demand Payment via Text

A key point to remember is that the IRS will never initiate a text message demanding payment. Scammers often use this tactic, claiming you owe taxes or have an unclaimed refund. Genuine IRS communications will never include threats or urgent demands. If you receive such a message, report it to phishing@irs.gov and your mobile carrier.

Identifying and Reporting Scams

• Never share personal information: Do not provide personal or financial information in response to any text claiming to be from the IRS.
• Check short codes: Ensure any IRS text comes from an official short code (91040 or 34381).
• Report suspicious messages: Forward suspicious texts to phishing@irs.gov and your mobile provider at 7726 (SPAM).

IRS Debt Help and Wage Garnishment Help are available if you need assistance dealing with IRS-related issues.

Definition

In summary: The IRS may send texts for news bulletins, appointment updates, or callback requests, but never for payment demands. Verify texts carefully and report potential scams.

Frequently asked questions

What should I do if I receive a suspicious text claiming to be from the IRS?

If you receive a text you suspect is fraudulent, do not engage with the message. Instead, take a screenshot, note the sender's details, and report it to phishing@irs.gov. You should also forward the message to your mobile carrier by texting 7726 (SPAM).

Can the IRS send texts for any reason other than those listed?

Currently, the IRS only sends texts for specific reasons like news bulletins, appointment updates, and callback requests, and only if you've opted in. Be cautious of any other claims.

How can I verify an IRS text message?

Check that the text comes from one of the official IRS short codes (91040 or 34381). Additionally, you can verify the information by logging into your IRS account or contacting the IRS directly.

How do I opt-in for IRS text messages?

You can opt in for IRS text messages when subscribing to services like news bulletins or when scheduling an appointment at an IRS center. Ensure you are using official IRS channels to set up these notifications.

Will the IRS ever ask for my Social Security number via text?

No, the IRS will never request personal information, including your Social Security number, via text. If you receive such a request, it is likely a scam.

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